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Training & Identified Role

We organize learning events tailored to the specific training needs for the roles you will be undertaking within the organization. Our development initiatives include a robust process of career dialogues, coaching, and mentoring. Additionally, we offer transition programs to help employees move from one level or job role to another within the organization. We align with the Chinese proverb: “If you are planning for one year, grow rice. If you are planning for twenty years, grow trees. And if you are planning for centuries, grow people.” To support our students in securing their dream jobs after course completion, BAJ has established a dedicated Placement Assistance team. This team also facilitates on-campus interviews, providing opportunities for students to meet top executives from leading domestic and international airlines, as well as renowned organizations in the hospitality, travel, and customer service sectors.

Ground Staff At Airport

Airport ground workers are a crucial part of the aviation industry, and no airport or airline can function sustainably without them. These roles cannot be replaced by technology, ensuring job security for ground staff. While the majority of ground crew positions are physically demanding, they offer competitive pay. Ground staff must be quick thinkers, able to come up with creative solutions to unexpected challenges.

The primary responsibility of airport ground personnel is to ensure the safety and comfort of all travelers passing through the airport. While job descriptions may vary between airports and airlines, the core duties remain the same. Our company has a strong track record of success, with students securing positions in leading domestic and international airlines, as well as various organizations in the aviation sector.

Airport ground staff have a wide range of responsibilities to ensure smooth operations within the terminal. They must remain attentive and prepared to assist passengers at all times. Key duties include:

Ensuring passengers can check in smoothly and efficiently.
Assisting passengers with rebooking or redirecting their flights in the event of delays or cancellations.
Keeping waiting passengers informed about the status of their flights at all times.

Cabin Crew Members

The cabin crew is responsible for ensuring the comfort and safety of passengers on board. They must address any issues passengers may have during the flight, providing a high level of customer service. In addition to caring for passengers’ well-being, cabin crew members are also tasked with ensuring safety protocols are followed. The cabin crew is an integral part of a commercial airline, handling customer service and ensuring all airline and government regulations are met.

The senior flight attendant, known as the purser, oversees the other flight attendants. The purser is in charge of ensuring the smooth operation of the cabin crew and is responsible for submitting all flight reports to the airline company, including passenger health and safety measures.

Flight Attendant

Flight attendants, also known as stewards, play a vital role in ensuring a comfortable and smooth experience for passengers. They help passengers understand and communicate in various languages and perform a range of duties on board. These include serving food and beverages, fulfilling the pilot’s orders, and assisting passengers with their needs. The onboard chef is responsible for preparing meals for all passengers during the flight.

In addition to these tasks, the cabin crew’s primary responsibility is excellent customer service, where flight attendants use soft skills to guide passengers effectively. Some of their key duties include:

Helping passengers find their seats.
Assisting passengers with storing luggage in the overhead compartments.
Taking meal and beverage orders from passengers.
Serving food and drinks to passengers.
Cleaning the aircraft before the next flight.

GET CUSTOMER SERVICE EXPERIENCE: Cabin crew positions in airlines require strong skills and experience in customer service. As a cabin crew member, you will be responsible for handling all types of passenger feedback and ensuring that no passenger experiences any inconvenience. Communication skills are essential in providing excellent customer service, as you will need to interact with passengers effectively and resolve any conflicts between passengers and flight attendants. While working as cabin crew, the flight attendant leader plays a key role in improving the overall quality of service, ensuring that any issues are addressed promptly. Customer service roles also provide valuable experience in collaborating with others, which is beneficial when working with fellow cabin crew members.